Return and Refund Policy

Key Details:

Return Period: 30 days from delivery date
Restocking Fee: None
Refund Time: Within 7 days
Shipping Costs for Returns: Paid by the customer
Accept Exchanges
This policy is subject to our Terms of Service

Return Window
You have 30 days from the delivery date to return your items. Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process
To begin the return process, contact us at info@lustre-co.com. Please make sure the items are unused, and still in their original packaging. Make sure the product is packed well to avoid damage during transportation. Bear in mind that you are responsible for any return shipping costs.

Refunds

After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges

Changed your mind and want a different item? No problem! Just reach out to us at info@lustre-co.com with the details of what you’d like to exchange, and we’ll guide you through the process.

Cancellations

If you wish to cancel your order, contact us as soon as possible at info@lustre-co.com. Please note that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items

In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at info@lustre-co.com. We’ll make sure to resolve the problem and send you the correct item or a replacement.

Business Information
Lustre & Co is operated by E&S ECOM LTD, a company registered in the United Kingdom.

Company Number: 16283651
DUNS: 233571291

Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ

Email: info@lustre-co.com

Phone: +447455149503

Business Hours:
Monday-Friday, 08:00-19:00 GMT